At JOHNNY BIGG, we take pride in providing quality products to our customers. We want you to enjoy your purchases and shopping experience with us. That’s why we offer 365-day returns, including on sale items, and a variety of flexible options to...

<section itemprop="articleBody" id="isPasted"><span style="font-size: 16px;">At JOHNNY BIGG, we take pride in providing quality products to our customers. We want you to enjoy your purchases and shopping experience with us. That&#x2019;s why we offer 365-day returns, including sale items, and a variety of flexible options to make the process easy and convenient.&#xA0;</span></section><section itemprop="articleBody"><span style="font-size: 16px;"><br></span></section><section itemprop="articleBody"><h3 id="return-options"><span style="font-size: 16px;"><strong>Return Options</strong></span></h3><span style="font-size: 16px;">Return your online order to your nearest JOHNNY BIGG store for a refund or exchange.&#xA0;</span></section><section itemprop="articleBody"><span style="font-size: 16px;">Alternatively, you can lodge an online return <a href="https://www.johnnybigg.com.au/au/create-return" target="_blank" rel="noopener noreferrer"><u>here</u></a> for a refund only.</span></section><p><span style="font-size: 16px;"><br></span></p><section itemprop="articleBody"><span style="font-size: 16px;"><strong><em>Please note:</em></strong><em>&#xA0;Online orders cannot be returned to Myer concession stores. In-store purchases cannot be returned online and must be returned in-store.</em></span></section><section itemprop="articleBody"><span style="font-size: 16px;"><em>&#xA0;</em></span><h4 id="return-eligibility"><span style="font-size: 16px;"><strong>Return Eligibility</strong></span></h4><span style="font-size: 16px;">To be eligible for a refund, please ensure:&#xA0;</span><ul><li style="font-size: 16px;">The return is made within 365 days from the date of purchase.</li><li style="font-size: 16px;">You have a proof of purchase.</li><li style="font-size: 16px;">The item is unworn, unwashed, and in its original condition with the swing tag still attached.</li></ul><span style="font-size: 16px;">For health reasons, underwear purchases are non-returnable, unless there is a genuine manufacturing fault.&#xA0;</span></section><p><br></p><section itemprop="articleBody"><h4 id="processing-time"><span style="font-size: 16px;"><strong>Processing Time</strong></span></h4><span style="font-size: 16px;">We aim to process returns within 1-2 business days of receiving them at our warehouse. However, during high-volume periods such as holidays, delays may occur. If your return has been delivered but not processed in a timely manner, please contact us <a href="https://johnny-bigg.gorgias.help/en-GB/contact" style=" text-decoration: none;"><span style=" text-decoration: underline;">here</span></a>.&#xA0;</span></section><p><br></p><section itemprop="articleBody"><h4 id="faulty-items"><span style="font-size: 16px;"><strong>Faulty Items</strong></span></h4><span style="font-size: 16px;">We thoroughly inspect all goods before dispatch to ensure quality. However, if you believe your item has a manufacturing fault please lodge your faulty return through our returns portal&#xA0;</span><span style="font-size: 16px;"><a href="https://www.johnnybigg.com.au/au/create-return" target="_blank" rel="noopener noreferrer"><u>here</u></a></span><span style="font-size: 16px;">&#xA0;(NZ portal <a href="https://www.johnnybigg.com.au/nz/create-return" style=" text-decoration: none;"><span style=" text-decoration: underline;">here</span></a>), or contact us <a href="https://johnny-bigg.gorgias.help/en-GB/contact" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer"><span style=" text-decoration: underline;">here</span></a> as soon as possible with images of the fault.</span></section><p><br></p><section itemprop="articleBody"><span style="font-size: 16px;">For full details, please refer to our returns and exchanges policy&#xA0;</span><span style="font-size: 16px;"><a href="https://www.johnnybigg.com.au/au/returns" target="_blank" rel="noopener noreferrer"><u>here</u></a></span><span style="font-size: 16px;">.</span></section>

What is JOHNNY BIGG's policy on returns and exchanges?

Exchanges Unfortunately, our online store does not have the facilities to process exchanges. In-Store Exchanges If you wish to exchange an item, please visit your local JOHNNY BIGG store with your invoice. Our in-store staff will be happy to...

<h4 id="isPasted"><strong>Exchanges</strong></h4><p>Unfortunately, our online store does not have the facilities to process exchanges.</p><h4 id="in-store-exchanges"><strong>In-Store Exchanges</strong></h4><p>If you wish to exchange an item, please visit your local JOHNNY BIGG store with your invoice. Our in-store staff will be happy to assist you with the exchange.</p><p>&#xA0;Find your nearest AU store <a href="https://www.johnnybigg.com.au/au/stores" style=" text-decoration: none;"><strong><span style=" text-decoration: underline;">here</span></strong></a>.</p><p>Find your nearest NZ store <a href="https://www.johnnybigg.com.au/nz/stores" style=" text-decoration: none;"><strong><span style=" text-decoration: underline;">here</span></strong></a>.</p><p>&#xA0;<strong>If You&#x2019;re Not Near a Store</strong></p><p>If you are unable to visit a store, you will need to:</p><ol><li data-list-item-id="e0446bbc17729d36e5ad03e00ece8b8bc" style="font-size: 16px;">Return the item for a full refund</li><li data-list-item-id="e73c18eb0d8c3453bd547b8ac63e4452d" style="font-size: 16px;">Place a new order for the correct size or desired item through our online store</li></ol>

Can I exchange my items online?

If you’ve lost your proof of purchase, don’t worry—we may still be able to help. Please provide as much relevant information as possible to assist us in locating your transaction. For Online Purchases Your online order confirmation email acts as...

<p id="isPasted">If you&#x2019;ve lost your proof of purchase, we may still be able to help.&#xA0;</p><h4 id="for-online-purchases"><strong>For Online Purchases</strong></h4><p>Your online order confirmation email acts as your proof of purchase, as well as the tax invoice email. Please check your email inbox, including spam or junk folders, for these emails.</p><p>If you cannot find your order confirmation or invoice email, you can access your purchase history by logging into your online account, should you have been signed in when making the purchase.</p><h4 id="for-in-store-purchases"><strong>For In-Store Purchases</strong></h4><p>Digital receipts are emailed or sent via SMS if you requested this option at purchase. Please check your email inbox, including spam or junk folders, for this receipt.</p><p>If you need a reprint of your receipt, you&apos;ll need to visit the store where you made your purchase.</p><p>The in-store team can usually locate your transaction in their system and provide a reprinted receipt.</p><h4 id="information-to-have-ready"><strong>Information to Have Ready</strong></h4><p>To assist with locating your purchase, please bring or provide the following details:</p><ul><li data-list-item-id="e6f7fa96ce0a970947cc594dadfb88be9"><p>A bank statement showing the transaction</p></li><li data-list-item-id="e015790dbf2a6064915e3fbeb39ed5163"><p>The email address used for the purchase</p></li><li data-list-item-id="e0015a1272fb7bafbfd6fe2acfb046bf4"><p>Date and time of purchase</p></li><li data-list-item-id="ed267ccb4c6b776c5d7e5c4041afe8dae"><p>Total amount spent</p></li><li data-list-item-id="eb95ed76d148cae3fa871fc44973d05f7"><p>Description of the items purchased</p></li></ul><p>If you need further assistance locating your proof of purchase, please contact our team <a href="https://johnny-bigg.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer"><u>here</u></a>.</p>

I've lost my proof of purchase - what should I do?

Faulty Items We take pride in the quality of every JOHNNY BIGG product and carefully inspect all items before they leave our warehouse. However, if you believe you’ve received something with a manufacturing fault, we’re here to help. You can lodge...

<section itemprop="articleBody" id="isPasted"><h4 id="we-thoroughly-inspect-all-goods-before-dispatch-to-ensure-quality-however-if-you-believe-your-item-has-a-manufacturing-fault-please-lodge-your-faulty-return-through-our-returns-portalherenz-portal-here-or-contact-us-here-as-soon-as-possible-with-images-of-the-fault"><span style="font-size: 16px;">We thoroughly inspect all goods before dispatch to ensure quality. However, if you believe your item has a manufacturing fault please lodge your faulty return through our returns portal&#xA0;</span><span style="font-size: 16px;"><a href="https://www.johnnybigg.com.au/au/create-return" target="_blank" rel="noopener noreferrer"><u>here</u></a></span><span style="font-size: 16px;">&#xA0;(NZ portal <a href="https://www.johnnybigg.com.au/nz/create-return" style=" text-decoration: none;"><span style=" text-decoration: underline;">here</span></a>), or contact us <a href="https://johnny-bigg.gorgias.help/en-GB/contact" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer"><span style=" text-decoration: underline;">here</span></a> as soon as possible with images of the fault.</span></h4></section>

I received a faulty item, what can I do?

Available Monday to Friday 9am to 5pm (Australian Eastern Standard Time) excluding public holidays by calling 1300 564 669.

JOHNNY BIGG

Return Policy

Returns and Refunds

What are the different fit types available at JOHNNY BIGG?

Can you help me find my size?

Am I able to leave feedback about a product I have purchased?

Product and Sizing

How does Click & Collect work?

Why isn't Click & Collect available for the item I need?

Can I cancel my Click & Collect order?

How can I return a Click & Collect order?

Click and Collect

How can I share feedback?

Can I leave feedback on a product?

Where is my closest store?

What charitable organisations do you work with?

Social Responsibility

Feedback, Stores & Social Responsibility

How do I add to my wishlist?

How do I update my account details?

Where can I see my order history?

How do I get access to your emails and promotions?

Why can’t I sign into my account?

How do I unsubscribe from marketing emails?

My Account

Why has my order been cancelled?

Can I change or cancel my order?

I haven't received an order confirmation, has my order gone through?

I'm having issues at check out, how can I get help?

If there is a problem with my order, who do I contact?

Checkout & Confirmation

I forgot to apply my discount code to my order, what can I do?

How can I get 20% off my first order?

How do I apply a discount code?

Why haven't I received my welcome code?

Why isn't my discount code working?

Discounts Codes & Promotions

Ordering

How can I purchase a gift card?

How do I check my gift card balance?

I didn’t receive my gift card – what should I do?

How do I use my gift card online?

Can I return an item purchased with a gift card?

Can I use more than one gift card per order?

What if I lose my gift card?

Gift Cards

What payment methods do you accept?

Can I use more than one payment method?

What currency will I be charged in?

Why was my payment declined?

Can I get a refund if an item I purchased is now on sale?

I think I’ve been charged incorrectly?

Payment

Payment and Gift Cards

How can I track my order?

What are your delivery options?

What is authority to leave (ATL)?

Where can you deliver my order to?

Can I change my delivery address after placing my order?

Shipping

Why was my order returned to sender?

My tracking says my order has been delivered but I haven't received it, what do I do?