Available Monday to Friday 9am to 5pm (Australian Eastern Standard Time) excluding public holidays by calling 1300 564 669.

JOHNNY BIGG

<section itemprop="articleBody" id="isPasted"><h4 id="we-thoroughly-inspect-all-goods-before-dispatch-to-ensure-quality-however-if-you-believe-your-item-has-a-manufacturing-fault-please-lodge-your-faulty-return-through-our-returns-portalherenz-portal-here-or-contact-us-here-as-soon-as-possible-with-images-of-the-fault"><span style="font-size: 16px;">We thoroughly inspect all goods before dispatch to ensure quality. However, if you believe your item has a manufacturing fault please lodge your faulty return through our returns portal&#xA0;</span><span style="font-size: 16px;"><a href="https://www.johnnybigg.com.au/au/create-return" target="_blank" rel="noopener noreferrer"><u>here</u></a></span><span style="font-size: 16px;">&#xA0;(NZ portal <a href="https://www.johnnybigg.com.au/nz/create-return" style=" text-decoration: none;"><span style=" text-decoration: underline;">here</span></a>), or contact us <a href="https://johnny-bigg.gorgias.help/en-GB/contact" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer"><span style=" text-decoration: underline;">here</span></a> as soon as possible with images of the fault.</span></h4></section>

Faulty Items We take pride in the quality of every JOHNNY BIGG product and carefully inspect all items before they leave our warehouse. However, if you believe you’ve received something with a manufacturing fault, we’re here to help. You can lodge a faulty return via our Returns Portal (NZ Returns Portal here ) or get in touch with our team here as soon as possible. To help us resolve the issue quickly, we may ask for photographic evidence of the fault. Refunds or replacements can’t be guaranteed without it. What Counts as a Fault? An item is considered faulty or not of acceptable quality if it: Isn’t safe, durable, or free from unexpected issues (based on the product type and price). Doesn’t perform as expected or is not fit for purpose. Doesn’t match the description provided by us, including on packaging, labels, or in advertising. We’ll do our best to make things right—if something’s not up to standard, please reach out so we can fix it for you.

I received a faulty item, what can I do?

Returns and Refunds

Return Policy

What are the different fit types available at JOHNNY BIGG?

Can you help me find my size?

Am I able to leave feedback about a product I have purchased?

Product and Sizing

How does Click & Collect work?

Why isn't Click & Collect available for the item I need?

Can I cancel my Click & Collect order?

How can I return a Click & Collect order?

Click and Collect

How can I share feedback?

Can I leave feedback on a product?

Where is my closest store?

What charitable organisations do you work with?

Social Responsibility

Feedback, Stores & Social Responsibility

How do I add to my wishlist?

How do I update my account details?

Where can I see my order history?

How do I get access to your emails and promotions?

Why can’t I sign into my account?

How do I unsubscribe from marketing emails?

My Account

Why has my order been cancelled?

Can I change or cancel my order?

I haven't received an order confirmation, has my order gone through?

I'm having issues at check out, how can I get help?

If there is a problem with my order, who do I contact?

Checkout & Confirmation

I forgot to apply my discount code to my order, what can I do?

How can I get 20% off my first order?

How do I apply a discount code?

Why haven't I received my welcome code?

Why isn't my discount code working?

Discounts Codes & Promotions

Ordering

How can I purchase a gift card?

How do I check my gift card balance?

I didn’t receive my gift card – what should I do?

How do I use my gift card online?

Can I return an item purchased with a gift card?

Can I use more than one gift card per order?

What if I lose my gift card?

Gift Cards

What payment methods do you accept?

Can I use more than one payment method?

What currency will I be charged in?

Why was my payment declined?

Can I get a refund if an item I purchased is now on sale?

I think I’ve been charged incorrectly?

Payment

Payment and Gift Cards

How can I track my order?

What are your delivery options?

What is authority to leave (ATL)?

Where can you deliver my order to?

Can I change my delivery address after placing my order?

Shipping

Why was my order returned to sender?

My tracking says my order has been delivered but I haven't received it, what do I do?

What should I do if I received a damaged or incorrect item?

How long will it take for my order to arrive?

Delivery

Shipping and Delivery

What is JOHNNY BIGG's policy on returns and exchanges?

Can I exchange my items online?

I've lost my proof of purchase - what should I do?

How do I return an online order?

I'm having issues with the return portal, can I please get help?

Have you received my return?

Return Process

How will I be refunded?

When will I receive my refund?

Will I be refunded for shipping charges?

Refunds

We thoroughly inspect all goods before dispatch to ensure quality. However, if you believe your item has a manufacturing fault please lodge your faulty return through our returns portal here (NZ portal here), or contact us here as soon as possible with images of the fault.

I received a faulty item, what can I do?Updated 2 months ago

We thoroughly inspect all goods before dispatch to ensure quality. However, if you believe your item has a manufacturing fault please lodge your faulty return through our returns portal here (NZ portal here), or contact us here as soon as possible with images of the fault.