What is JOHNNY BIGG's policy on returns and exchanges?Updated 2 months ago

At JOHNNY BIGG, we take pride in providing quality products to our customers. We want you to enjoy your purchases and shopping experience with us. That’s why we offer 365-day returns, including sale items, and a variety of flexible options to make the process easy and convenient.

Return Options

Return your online order to your nearest JOHNNY BIGG store for a refund or exchange.

Alternatively, you can lodge an online return here for a refund only.

Please note: Online orders cannot be returned to Myer concession stores. In-store purchases cannot be returned online and must be returned in-store.

Return Eligibility

To be eligible for a refund, please ensure:

The return is made within 365 days from the date of purchase.
You have a proof of purchase.
The item is unworn, unwashed, and in its original condition with the swing tag still attached.

For health reasons, underwear purchases are non-returnable, unless there is a genuine manufacturing fault.

Processing Time

We aim to process returns within 1-2 business days of receiving them at our warehouse. However, during high-volume periods such as holidays, delays may occur. If your return has been delivered but not processed in a timely manner, please contact us here.

Faulty Items

We thoroughly inspect all goods before dispatch to ensure quality. However, if you believe your item has a manufacturing fault please lodge your faulty return through our returns portal here (NZ portal here), or contact us here as soon as possible with images of the fault.

For full details, please refer to our returns and exchanges policy here.

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