Payment
What payment methods do you accept?
We offer a range of convenient payment options for online orders. Accepted payment methods We currently accept the following payment methods online: VISA Mastercard American Express PayPal Afterpay Apple Pay Zip JOHNNY BIGG gift cards Where can I...
Can I use more than one payment method?
You cannot use multiple payment methods to pay for your order, except when combining a gift card with another payment method. If you have a gift card, you can apply its balance at checkout and pay any remaining amount using a single additional...
What currency will I be charged in?
All prices on our website are displayed and charged based on your location: Australian and international customers: Prices are shown and charged in AUD (Australian Dollars) New Zealand customers: Prices are shown and charged in NZD (New Zealand...
Why was my payment declined?
If your payment didn’t go through, it may be due to one of the following common reasons: Incorrect payment details: Please double-check that your card number, expiry date, CVV, and billing address are entered correctly. Card restrictions: Some...
Can I get a refund if an item I purchased is now on sale?
We understand it can be frustrating when an item you’ve recently purchased goes on sale. Our prices may vary over time due to sales, special offers, and limited-time promotions. As such, we are unable to: Refund the difference for items that have...
I think I’ve been charged incorrectly?
If you believe you’ve been charged incorrectly, we’re here to help. Please contact us here with the following details so we can investigate the issue as quickly as possible: Your order number A brief summary of the charge you believe is incorrect...