Gift Cards
How can I purchase a gift card?
You can easily purchase JOHNNY BIGG gift cards online here , where we offer a range of gift card values to suit any occasion. If you're in New Zealand, you can purchase a NZ gift card here . In addition to e-gift cards, physical gift cards are...
How do I check my gift card balance?
You can easily check the balance of your JOHNNY BIGG gift card online: For Australia, click here For New Zealand, click here If you're having trouble viewing your balance, please contact us here and include: A screenshot of the error Your gift...
I didn’t receive my gift card – what should I do?
If you haven’t received your gift card, it may be due to a system delay or an error in the recipient’s email address entered during checkout. While we’re unable to re-send the gift card directly to the recipient, we can provide the gift card...
How do I use my gift card online?
To use your gift card, please ensure you follow through to the final steps of the checkout. Under "Payment Methods" you will be able to click "Add Gift Card" where you will need to enter the gift card code and PIN. You can also check your gift...
Can I return an item purchased with a gift card?
Yes, you can return items purchased with a gift card. Refunds for returns made on gift card purchases will be issued as a new gift card, which will be sent to you via email. If you have any questions about your return or refund, please contact us...
Can I use more than one gift card per order?
Currently, our online checkout allows the use of only one gift card per order. If you have multiple gift cards you’d like to combine, please contact us and provide the gift card numbers for each card. We can assist you with merging the balances so...
What if I lose my gift card?
We understand that losing a gift card can be frustrating. Unfortunately, for security reasons, we are unable to exchange, refund, or replace lost or stolen gift cards. To help prevent this, we recommend keeping your gift card details safe and...