Available Monday to Friday 9am to 5pm (Australian Eastern Standard Time) excluding public holidays by calling 1300 564 669.

JOHNNY BIGG

To use your gift card, please ensure you follow through to the final steps of the checkout. Under &quot;Payment Methods&quot; you will be able to click &quot;Add Gift Card&quot; where you will need to enter the gift card code and PIN.&#xA0;<img src="https://attachments.gorgias.help/JWjXVxGwKdGxDvMq/hc/P4k1n6jkz082reOX/2026062300-45040ee3-f596-4a64-9fca-71f68e6c45a1-c0850c2c-b273-4f56-aaf9-67900561bbb3.png" style="width: 451px;" class="fr-fic fr-dib fr-fil">You can also check your gift card balance in this section.All PIN&apos;s are on your gift card confirmation or physical gift card. If you are unable to locate your pin or need any assistance with your gift card please contact our team <a href="https://johnny-bigg.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here</a> and we can locate it for you.&#xA0;

To use your gift card, please ensure you follow through to the final steps of the checkout. Under "Payment Methods" you will be able to click "Add Gift Card" where you will need to enter the gift card code and PIN. You can also check your gift card balance in this section. Where is my Gift Card PIN? All PIN's are on your gift card confirmation. If you are unable to locate your pin then please contact our friendly customer service team! If you encounter any issues with your gift card, please do not hesitate to contact us here.

How do I use my gift card online?

Payment and Gift Cards

Gift Cards

What are the different fit types available at JOHNNY BIGG?

Can you help me find my size?

Am I able to leave feedback about a product I have purchased?

Product and Sizing

How does Click & Collect work?

Why isn't Click & Collect available for the item I need?

Can I cancel my Click & Collect order?

How can I return a Click & Collect order?

Click and Collect

How can I share feedback?

Can I leave feedback on a product?

Where is my closest store?

What charitable organisations do you work with?

Social Responsibility

Feedback, Stores & Social Responsibility

How do I add to my wishlist?

How do I update my account details?

Where can I see my order history?

How do I get access to your emails and promotions?

Why can’t I sign into my account?

How do I unsubscribe from marketing emails?

My Account

Why has my order been cancelled?

Can I change or cancel my order?

I haven't received an order confirmation, has my order gone through?

I'm having issues at check out, how can I get help?

If there is a problem with my order, who do I contact?

Checkout & Confirmation

I forgot to apply my discount code to my order, what can I do?

How can I get 20% off my first order?

How do I apply a discount code?

Why haven't I received my welcome code?

Why isn't my discount code working?

Discounts Codes & Promotions

Ordering

How can I purchase a gift card?

How do I check my gift card balance?

I didn’t receive my gift card – what should I do?

Can I return an item purchased with a gift card?

Can I use more than one gift card per order?

What if I lose my gift card?

What payment methods do you accept?

Can I use more than one payment method?

What currency will I be charged in?

Why was my payment declined?

Can I get a refund if an item I purchased is now on sale?

I think I’ve been charged incorrectly?

Payment

How can I track my order?

What are your delivery options?

What is authority to leave (ATL)?

Where can you deliver my order to?

Can I change my delivery address after placing my order?

Shipping

Why was my order returned to sender?

My tracking says my order has been delivered but I haven't received it, what do I do?

How do I use my gift card online?Updated 2 months ago