Delivery
Why was my order returned to sender?
There are a few common reasons why a parcel might not be successfully delivered: The shipping address provided was incorrect or incomplete The parcel was not collected from the Post Office within 10 business days It was delivered to the wrong...
My tracking says my order has been delivered but I haven't received it, what do I do?
Missing or Delayed Parcel We're sorry to hear! If your parcel hasn’t arrived or appears to be missing, please contact us here and we will lodge an investigation with the courier on your behalf. Investigation Timeframe Courier investigations can...
What should I do if I received a damaged or incorrect item?
While our warehouse team takes great care in packing and dispatching orders accurately, occasional human errors can occur. If you’ve received an item that is damaged, incorrect, or not what you ordered, please get in touch with us as soon as...
How long will it take for my order to arrive?
We aim to get your order to you as quickly as possible. Please see below for estimated processing and delivery times based on your location and order type. Order Processing Times All orders take 1–3 business days to be processed and dispatched...