I'm having issues with the return portal, can I please get help?Updated 2 months ago

If you’re having issues lodging your return online, please make sure your order number is entered without any special characters (e.g. no “#”) and has no extra spaces. The information required to lodge a return is as below: 

• Order number (starts with JW)
• Email address used at checkout
• Ensure your returning your order within 365 days of your original purchase

If an item can’t be selected, it’s likely because it’s already been refunded or a return label has been previously created for that item.

If you're still encountering issues, please contact our team here, and we’ll be happy to assist you with your return.